FAQQuestions and Answers

 

Frequently Asked Questions and Answers

We try to provide the answers to the most commonly asked questions regarding Certification Assistant. If you can not find an answer to your questions, please feel free to contact us. We are committed to providing the best customer service possible.

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  • How do department plans work? +

    Department plans allow you to add additional users to your plan. The subscriptions for those users are renewed with the department plan. To add users to your plan click on "Manage Members" under the "Account" menu. You can then click "New Member" to add a new user. You will need to enter all of that user's information and create their account for them. They will then be able to access their account as a subscriber. If your member already has their own account, you can contact us to add them to your group.

  • What prices are your services? +

    Our prices are yearly rates. We have separate plans for departments and individuals. Plans can be found on our pricing plan page. If you cannot find a plan that suits your needs, please contact us.

  • What is your refund policy? +

    Refunds are not administered once a plan has started. There are no charges for plans which are cancelled during the free trial period. There are no partial refunds for unused subscription time.

  • What payments methods do you accept? +

    You can pay by credit card or via PayPal.

  • Can I cancel anytime? +

    You may cancel at any time. The remaining time on your subscription will still stay active. You will not be billed for a recurring subscription at the end of your currently active subscription.
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